Predictable monthly engineering capacity. Zero ticket-taking filler.
Your core business platforms shouldn't slow down as you scale. We replace sluggish, reactive support desks with a dedicated, named pod of certified architects and developers bound by strict performance SLAs.
The gap between "implemented" and "working for you"
"We don't have a dedicated Salesforce admin in-house."
Requests pile up and tickets go unanswered. The real cost isn't the backlog — it's lost productivity and users who quietly stop trusting the system.
"Every project ends, and the gaps start."
One-off projects leave no continuity. Changes break processes nobody's watching, and the re-work costs more time and money than maintenance ever would have.
"Salesforce releases three times a year. We miss all of them."
Teams miss new features and releases — which means underutilised licences and missed ROI on a platform you're already paying for.
A managed service with a defined shape.
The words "managed services" cover everything from world-class partnership to a ticket queue in another timezone. Ours has a specific shape: proactive, architect-led, scoped, and reported on every month — so you always know exactly what you're getting.
See the governance rhythmOur managed service model
What it is not
- A replacement for a full implementation project
- Unlimited work with no defined scope
- A break-fix helpdesk only
- Generic offshore ticket resolution
What it is
- Ongoing monthly support & enhancements
- Predictable capacity at a fixed monthly cost
- Proactive recommendations, not just reactive fixes
- A dedicated team that knows your org
- Strategic roadmap alignment
A monthly rhythm, not a queue
Triage within 24 hours
You log requests via our ticketing system. We triage, classify, and prioritise within 24 hours — nothing sits unread.
Your roadmap drives the sprint
A monthly planning session where we align on priorities together. The sprint serves your roadmap, not our utilisation.
UAT-ready work for sign-off
Our certified team builds, tests, and deploys changes. You receive UAT-ready work — you sign off, we ship.
Full visibility, every month
A monthly governance call plus a utilisation report. You see exactly what was delivered and what's next.
Start small, grow fast
Three tiers, one standard of ownership. Upgrade as your needs evolve — cloud expansions and custom scopes available at every level.
- Break-fix & admin support
- Standard reports & dashboards
- Email support — 48-hour SLA
- Quarterly health check
- One named contact
- Enhancements + admin tasks
- Flow & automation builds
- Slack / email support — 24-hour SLA
- Monthly governance call
- Dedicated Customer Success Manager
- Quarterly roadmap planning
- Full development + architecture
- Release & change management
- Phone + Slack — 4-hour SLA
- Bi-weekly steering committee
- Named architect + CSM
- Custom SLAs available
From signed to delivering in 30 days
Week 1 — Discovery & access
Kick-off call with key stakeholders, org access and sandbox provisioning, a metadata and org-health audit, and MSA + Statement of Work signed.
Week 2 — Baseline & backlog
Project workspace set up (Jira/ClickUp), existing request backlog captured and imported, priorities agreed using MoSCoW, and a Slack/Teams channel established.
Week 3 — First delivery sprint
Two to three quick wins delivered from the backlog to demonstrate velocity and quality; you test and sign off, and your team learns how to log requests.
Week 4 — Onboarding review
A 30-day health check: hours consumed vs. allocated reviewed, the governance rhythm confirmed, and the first NPS / satisfaction pulse survey run.
You always know what you're getting.
| Cadence | What happens |
|---|---|
| Weekly | Async status update via Slack / email |
| Monthly | Delivery review call + utilisation report |
| Quarterly | Roadmap & strategic advisory session |
| Annually | Contract review + renewal discussion |
What's in every monthly report
- Hours consumed vs. allocated this month
- Tickets opened, closed, and in progress
- Completed deliverables with business impact noted
- Backlog preview for next month
- Salesforce org health indicators
- Client satisfaction score (CSAT)
What makes our managed service different
Certified expertise
50+ Salesforce-certified consultants across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and more.
SI delivery roots
We've implemented Salesforce for 25+ clients. We understand your org deeply because we've built orgs like yours.
Dedicated team model
No shared helpdesk. You get named resources who know your business, your users, and your goals.
Transparent reporting
Monthly utilisation reports, ticket dashboards, and CSAT tracking — visibility as a default, not a request.
Proactive, not reactive
We flag issues before they become problems. Quarterly health checks include a proactive release-notes review.
Flexible & scalable
Start small, grow fast. Tier upgrades, cloud expansions, and custom scopes available as your needs evolve.
Cloud & AWS operations, managed the same way.
- Infrastructure management. End-to-end AWS monitoring — EC2, EKS, ECS, Lambda — with patching, backups, disaster recovery, multi-AZ, and auto-scaling.
- Security & compliance. IAM governance, MFA enforcement, WAF, GuardDuty, and Security Hub — with HIPAA, GDPR, and PCI DSS compliance support.
- 24/7 monitoring & incident response. CloudWatch and CloudTrail with automated alerting, root-cause analysis, and L1–L3 support teams.
- Cost optimisation. Right-sizing, reserved and spot instances, serverless architectures, and Cost Explorer dashboards for financial governance.
- Automation & DevOps. CI/CD pipelines and Infrastructure as Code — automated patching and deployments as the default.
Stop renting attention. Get a team that owns your org.
Thirty minutes to scope the right tier — and a candid answer if a managed service isn't what you need yet.