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About RaptBot

Built by people who got tired of watching Salesforce projects miss the point.

Founded in March 2018, RaptBot has grown from an SLA-driven Salesforce support shop into a 50-plus-consultant advisory and engineering firm. Along the way we noticed the pattern: the projects that fail are rarely under-staffed — they're under-thought. So we built a firm around thinking first.

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Projects delivered
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Certified consultants
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Certifications (SF + AWS)
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Clients implemented
What we believe

The expensive mistakes happen before the build starts.

Every growing business eventually asks Salesforce to do something the out-of-the-box playbook didn't anticipate. At that moment you need a partner who understands your commercial model well enough to push back — not one who prices the backlog and starts sprinting.

"RaptBot doesn't just build what you ask for. We help you figure out what to build."

That's not a tagline; it's a filter. It's why we lead with architecture, why our architects take the first call, and why we'll sometimes talk you out of a project. The trust that buys is worth more than the billable hours it costs.

  • Architect-led, always. The people who scope your work are the people accountable for it. No bait-and-switch between the pitch and the project.
  • Candid over comfortable. If the spec is wrong, we say so before it's expensive. Clients keep us around precisely because we don't just agree.
  • Commercially minded. Every architecture decision is tested against a business number — margin, cycle time, adoption, deflection. Not elegance for its own sake.
  • Deliberately focused. Four practices — Salesforce Consulting & Advisory, Cloud, Data & AI Transformation, Product & Software Engineering, and Managed Services & Evolution — each one something we run ourselves, not a line item on a rate card. We'd rather be the best at four things than adequate at fifteen.
  • We own outcomes. Including the messy ones — rescue engagements are part of the practice, not an exception to it.
How we work

The same discipline on every engagement

Whether it's a greenfield build or a rescue, the sequence doesn't change — because the sequence is why it works.

Interrogate

We start with your commercial model, not your backlog. What are you actually trying to grow? What breaks first if you succeed?

Architect

An architect-designed blueprint with candid trade-offs — including what not to build, and what to build later instead of now.

Build

Delivery with accelerators where they compress time-to-value, and the architect who scoped it staying accountable through go-live.

Compound

Instrument, iterate, and keep the org ahead of releases and technical debt. Launch is the start of the return, not the end of the work.

The journey

Eight years of compounding capability

From SLA-driven Salesforce support to AI-scale delivery — every phase built on the one before it.

2018 – 2021

Foundation & architecture

Founded in March 2018. Built a strong Salesforce foundation with SLA-driven support, end-to-end implementations, disciplined release practices, and Dell Boomi integrations — then added strategic roadmaps, scalable architecture, and governance for scale across Experience Cloud, Lightning, and Knowledge.

2022 – 2023

Standardisation & scale

Standardized Salesforce practices across global teams, accelerated delivery with Salesforce DX and automation, implemented API-led integrations with MuleSoft, and expanded the footprint across Marketing Cloud, Commerce, and CPQ.

2024 – 2025

Product & cloud innovation

Drove platform innovation and product-led development, expanded cloud capabilities with AWS integrations, enabled AI-ready foundations with data and automation, and scaled delivery using pod-based, outcome-driven models.

2026

AI & DevOps excellence

Established the Copado Excellence Center for Salesforce DevOps and release automation, expanded AI capability through Agentforce, Data Cloud, and AWS SageMaker, enabled zero-code implementations via FormTitan, and partnered with DigiTSec on Salesforce security and compliance.

Leadership

The people on your first call.

RaptBot is led by practitioners. The leadership team isn't a sales layer in front of delivery — they're the ceiling of the delivery team's quality, and they stay involved in engagements.

Prabhakar Sharma

Prabhakar Sharma

Chief Executive Officer

LinkedIn
Rahul Gupta

Rahul Gupta

Chief Technology Officer

LinkedIn
Sanjeev Kumar

Sanjeev Kumar

Head, Digital Engineering Services

LinkedIn
Shailesh Parnami

Shailesh Parnami

VP, Growth & Strategic Consulting

LinkedIn
Questions we get asked

Straight answers, in advance

Are you a staffing company?
No. If you're looking for resumes to fill seats, we're the wrong call and we'll tell you so in the first ten minutes. We take on outcomes — architecture, builds, rescues, and managed evolution — with architects who stay accountable for the result.
Why only four practices?
Because depth is the product. Salesforce Consulting & Advisory, Cloud, Data & AI Transformation, Product & Software Engineering, and Managed Services & Evolution are the areas where getting the architecture right changes the business outcome — and within Salesforce we go deepest where it counts: Commerce, Agentforce, Revenue Cloud & CPQ, ITSM, and Experience Cloud all have dedicated capability pages. A partner with a real point of view is worth more than a partner with a bigger bench.
Do you take over projects other firms started?
Yes — rescue engagements are a core part of the practice. We start with a candid audit of what's salvageable, stabilise the org so your team keeps operating, and then rebuild on a clean foundation. No blame theatre about the previous partner; just a working system.
Where is the team based?
Our delivery hub is in India, working with clients globally. What matters in practice: the people in your first meeting are architects, they overlap your working hours, and they're the same people who stand behind the delivery.
What does a first conversation look like?
Thirty minutes with a solution architect. You describe what you're trying to grow; we give you a candid read on what to build, what to skip, and what it will actually take. If we're not the right fit, you'll leave knowing that too — with a better-shaped problem either way.

Work with the people who tell you the truth about your roadmap.

Book thirty minutes. Bring the plan you're unsure about.